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Haddon House,
29 New House Park,
St Albans,
Herts,
AL1 1UQ, U.K.

 

Tel: +44 (0) 1727 841060

Email: contact us
Twitter:
@GPTEIntl



Frequently asked Questions

 

How much money can I expect to save over the cost of new test equipment?

What if I need help deciding on a model?

What if I need product information?

What is the availability of reconditioned test equipment?

What pre-despatch inspections are done on the equipment?

What warranty will I receive?

What are your payment terms?

How do I open an account?

How do I place an order?

What if I need certification to ISO9001 : 2000 or NAMAS (Certificates of Calibration)?

If I order more than one product will they be delivered together?

How will the equipment be packed for shipment?

How will the equipment be shipped?

I am not located in the U.K.; can I still purchase equipment from GPTE International ?

Can I have a product delivered outside the U.K.?

What do I do if I have received equipment which is faulty?

What do I do if the equipment is damaged in transit?

What do I do if the equipment goes faulty within the warranty period?

What after sales support do you offer?

What can I do with my surplus test equipment?

What if I cannot find the answer to my question here?

 

Answers:-

How much money can I expect to save over the cost of new test equipment?

Typically you can expect to save up-to 75% over the manufacturer’s list price of new test and measurement equipment for our quality, refurbished and warranted second user equipment.

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What if I need help deciding on a model?

Please ring us on +44 (0) 1727 841060 and we will gladly assist you. We are not biased towards any particular manufacturer and will give you impartial advice. Furthermore, we can inform you as to which is the preferred instrument in the market place for your application.

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What if I need product information?

We can provide technical specifications for most products. Please ring us on +44 (0) 1727 841060 or email us at info@gpteinternational.com and we will send this information to you by fax, email or post.

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What pre-despatch inspections are done on the equipment?

All equipment is electrically inspected and checked to manufacturer’s specifications by an independent calibration house traceable to UK National Standards and comes with a Certificate of Conformance (where applicable). Additionally, the equipment is cleaned and/or refurbished where necessary, so that the physical appearance is similar to its original manufactured condition.

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What is the availability of reconditioned test equipment?

Reasonable efforts will be made to supply most test equipment within 10-14 days from receipt of your formal written order and cleared funds in respect of non-credit customers, subject to availability.

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What warranty will I receive?

A warranty will be provided covering parts and labour for all products sold with the exception of those sold "as is". Please see our Warranty Statement for further details.

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What are your payment terms?

We can accept the following means of payment for U.K. customers:-

  1. Cheque with order.
  2. Bankers draft with order
  3. Wire transfer with order. The customer accepts to pay all their own bank charges when making wire transfers.
  4. 30 day credit terms. This facility is for regular customers and is subject to prior approval by GPTE International

We can accept the following means of payment for non-U.K. customers:-

  1. Wire transfer with order. The customer accepts to pay all their own bank charges when making wire transfers.

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How do I open an account?

This facility is only available to regular U.K. customers. All new credit accounts can be arranged for U.K. customers on the same day that the request has been made, subject to approval by GPTE International.

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How do I place an order?

You can place an order by email or post. We will then contact you.

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What if I need certification to ISO9001 : 2000 or NAMAS (Certificates of Calibration)?

We can arrange this for you at the time of ordering. There will be an additional cost which will be passed directly to you. Obtaining either of these forms of certification will usually add to the overall delivery time.

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If I order more than one product will they be delivered together?

We will always try our best to ensure that all products on the same order are shipped together. If for any reason this is not the case, we will inform you prior to despatch.

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How will the equipment be packed for shipment?

For the protection of your equipment, we use bubble wrap, polystyrene chips and new double-ply cardboard cartons.

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How will the equipment be shipped?

  1. For deliveries to locations within the U.K., we usually sell on a CPT Incoterms 2000 basis. This means that we will arrange the despatch of the goods to your delivery address via our carrier, Amtrak and pay the carriage for the transportation. We do not insure the goods whilst they are in transit to you.
  2. For deliveries to locations outside the U.K., we usually sell on an Ex-Works U.K. Incoterms 2000 basis. This means that either we can contact your designated carrier to arrange for the collection of your goods from us, or you contact them directly yourself and instruct them to collect the goods from us. Either way, carriage and insurance are for your account.

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I am not located in the U.K.; can I still purchase equipment from GPTE International ?

Yes, we accept orders from almost anywhere in the world, subject to approval prior to purchase.

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Can I have a product delivered outside the U.K.?

We can deliver to almost anywhere in the world, subject to approval prior to purchase.

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What do I do if I have received equipment which is faulty?

We endeavour to ensure that this does not happen. All equipment, apart from those items sold "as is", is checked to U.K. National Standards and tested against Manufacturer’s specification. However, if within 2 business days of delivery of the goods to your location you find that the goods were faulty upon receipt by you, please telephone or email us with your details, the equipment details including the Serial No., the nature of the fault, and the relevant Sales Order No., Invoice No. and date and confirmation that the packing was received intact. Depending on nature of the fault, we will either ask you to obtain a quotation for repair locally and pay the costs for this repair, or give you a Goods Return Number (GRN) and ask you to return the equipment to us at your cost and insurance for repair by us. We will return the goods to the original destination with carriage for our account. Please see our Terms and Conditions for our full warranty details.

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What do I do if the equipment is damaged in transit?

We recommend that you insure your goods whilst they are in transit. Your claim is with the carrier company. Please immediately inform the carrier Amtrak in the case of U.K. deliveries, or your chosen carrier in the case of deliveries outside the U.K. If possible, make a note on the carrier’s waybill that the package is damaged in case you subsequently find that the equipment is damaged and take photographs of the damage for your records before opening the package. Keep all the original packing material as proof of possible physical damage. If you encounter problems with your claim against the carrier, please let us know and we will try and assist you.

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What do I do if the equipment goes faulty within the warranty period?

Please telephone or email us with your details, the equipment details including the Serial No., the nature of the fault, and the relevant Sales Order No., Invoice No. and date. We will either ask you to return the equipment to us or alternatively ask you to obtain a quotation for repair locally. So long as the fault is within the warranty terms has not occurred through misuse, maltreatment or modification and the warranty void seals are still intact we will cover the cost of repair. All test equipment is returned to us at the customers cost and insurance.

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What after sales support do you offer?

Our philosophy is to maintain a close link with all our customers and to answer any technical and commercial questions that may arise.

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What can I do with my surplus test equipment?

We are willing to consider any surplus test equipment that you may have no further need for. Please send a list of all the items that you wish to dispose of to purchasing@gpteinternational.com and we will respond to you within 24 hrs.

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What if I cannot find the answer to my question here?

Please telephone (+44 (0) 1727 841060)or email us (info@gpteinternational.com) and we will try to help you.

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