| How much money can I expect to save over the cost of new test
equipment?
What if I need help deciding on a model?
What if I need product information?
What is the availability of reconditioned test equipment?
What pre-despatch inspections are done on the equipment?
What
warranty will I receive?
What
are your payment terms?
How do
I open an account?
How do I
place an order?
What
if I need certification to ISO9001 : 2000 or NAMAS (Certificates of Calibration)?
If I order more than one product will they be delivered together?
How will the equipment be packed for shipment?
How will the equipment be shipped?
I am not located in the U.K.; can I still purchase equipment from
GPTE International Ltd?
Can I have a product delivered outside the U.K.?
What do I do if I have received equipment which is faulty?
What do I do if the equipment is damaged in transit?
What do I do if the equipment goes faulty within the warranty
period?
What after sales support do you offer?
What can I do with my surplus test equipment?
What if I cannot find the
answer to my question here?
Answers:-
How much
money can I expect to save over the cost of new test equipment?
Typically you can expect to save up-to
75% over the manufacturers list price of new test and measurement equipment for our
quality, refurbished and warranted second user equipment.
top
What if I need help deciding on a model?
Please ring us on +44 (0) 1727 841060
and we will gladly assist you. We are not biased towards any particular manufacturer and
will give you impartial advice. Furthermore, we can inform you as to which is the
preferred instrument in the market place for your application.
top
What if I need product information?
We can provide technical specifications
for most products. Please ring us on +44 (0) 1727 841060 or email us at info@gpteinternational.com and we will send
this information to you by fax, email or post.
top
What pre-despatch
inspections are done on the equipment?
All equipment is electrically inspected
and checked to manufacturers specifications by an independent calibration house
traceable to UK National Standards and comes with a Certificate of Conformance (where
applicable). Additionally, the equipment is cleaned and/or refurbished where necessary, so
that the physical appearance is similar to its original manufactured condition.
top
What is the availability
of reconditioned test equipment?
Reasonable efforts will be made to
supply most test equipment within 10-14 days from receipt of your formal written order and
cleared funds in respect of non-credit customers, subject to availability.
top
What
warranty will I receive?
A warranty will be provided covering
parts and labour for all products sold with the exception of those sold "as is".
Please see our Warranty Statement for further details.
top
What
are your payment terms?
We can accept the following means of
payment for U.K. customers:-
- Cheque with order.
- Bankers draft with order
- Wire transfer with order. The customer accepts to pay all
their own bank charges when making wire transfers.
- 30 day credit terms. This facility is for regular customers
and is subject to prior approval by GPTE International Ltd
We can accept the following means of
payment for non-U.K. customers:-
- Wire transfer with order. The customer accepts to pay all
their own bank charges when making wire transfers.
top
How do I
open an account?
This facility is only available to
regular U.K. customers. All new credit accounts can be arranged for U.K. customers on the
same day that the request has been made, subject to approval by GPTE International Ltd.
top
How do I
place an order?
You can place an order by fax, email or
post. We will then contact you.
top
What
if I need certification to ISO9001 : 2000 or NAMAS (Certificates of Calibration)?
We can arrange this for you at the time
of ordering. There will be an additional cost which will be passed directly to you.
Obtaining either of these forms of certification will usually add to the overall delivery
time.
top
If I order more
than one product will they be delivered together?
We will always try our best to ensure
that all products on the same order are shipped together. If for any reason this is not
the case, we will inform you prior to despatch.
top
How will the equipment be packed for
shipment?
For the protection of your equipment,
we use bubble wrap, polystyrene chips and new double-ply cardboard cartons.
top
How
will the equipment be shipped?
- For deliveries to locations within the U.K., we usually sell
on a CPT Incoterms 2000 basis. This means that we will arrange the despatch of the goods
to your delivery address via our carrier, Amtrak and pay the carriage for the
transportation. We do not insure the goods whilst they are in transit to you.
- For deliveries to locations outside the U.K., we usually
sell on an Ex-Works U.K. Incoterms 2000 basis. This means that either we can contact your
designated carrier to arrange for the collection of your goods from us, or you contact
them directly yourself and instruct them to collect the goods from us. Either way,
carriage and insurance are for your account.
top
I
am not located in the U.K.; can I still purchase equipment from GPTE International Ltd?
Yes, we accept orders from almost
anywhere in the world, subject to approval prior to purchase.
top
Can I have a product delivered
outside the U.K.?
We can deliver to almost anywhere in
the world, subject to approval prior to purchase.
top
What do I do if I have
received equipment which is faulty?
We endeavour to ensure that this does
not happen. All equipment, apart from those items sold "as is", is checked to
U.K. National Standards and tested against Manufacturers specification. However, if
within 2 business days of delivery of the goods to your location you find that the goods
were faulty upon receipt by you, please telephone, fax or email us with your details, the
equipment details including the Serial No., the nature of the fault, and the relevant
Sales Order No., Invoice No. and date and confirmation that the packing was received
intact. Depending on nature of the fault, we will either ask you to obtain a quotation for
repair locally and pay the costs for this repair, or give you a Goods Return Number (GRN)
and ask you to return the equipment to us at your cost and insurance for repair by us. We
will return the goods to the original destination with carriage for our account. Please
see our Terms and Conditions for our full warranty details.
top
What do I do if the equipment
is damaged in transit?
We recommend that you insure your goods
whilst they are in transit. Your claim is with the carrier company. Please immediately
inform the carrier Amtrak in the case of U.K. deliveries, or your chosen carrier in the
case of deliveries outside the U.K. If possible, make a note on the carriers waybill
that the package is damaged in case you subsequently find that the equipment is damaged
and take photographs of the damage for your records before opening the package. Keep all
the original packing material as proof of possible physical damage. If you encounter
problems with your claim against the carrier, please let us know and we will try and
assist you.
top
What do I do
if the equipment goes faulty within the warranty period?
Please telephone, fax or email us with
your details, the equipment details including the Serial No., the nature of the fault, and
the relevant Sales Order No., Invoice No. and date. We will either ask you to return the
equipment to us or alternatively ask you to obtain a quotation for repair locally. So long
as the fault is within the warranty terms has not occurred through misuse, maltreatment or
modification and the warranty void seals are still intact we will cover the cost of
repair. All test equipment is returned to us at the customers cost and insurance.
top
What after sales support do you offer?
Our philosophy is to maintain a close
link with all our customers and to answer any technical and commercial questions that may
arise.
top
What can I do with my surplus test
equipment?
We are willing to consider any surplus
test equipment that you may have no further need for. Please send a list of all the items
that you wish to dispose of to purchasing@gpteinternational.com
and we will respond to you within 24 hrs (alternatively, you can fax your list to us
on +44 (0) 1727 861565).
top
What if I cannot find the
answer to my question here?
Please telephone (+44 (0) 1727 841060),
fax (+44 (0) 1727 861565) or email us (info@gpteinternational.com)
and we will try to help you.
top |